Privacy Policy

Last Updated: March 25, 2026

1. Introduction

Welcome to MigrantCare. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@migrantcare.com.my

2. Information We Collect

We collect several types of information to provide and improve our services to you:

1. Personal Data
   While using our Application, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including:
   - Email Address
   - First name and last name
   - Phone number
   - Address, State, City, Country
   - Height, Weight, Age, and Blood Group
   - Medical history and healthcare records (for telemedicine consultations)
   - Specialization and registration certificates (for Doctors)

2. App Permissions
   To provide a full range of telemedicine features, our app requests the following permissions:
   - Location: Used to help you find the nearest pharmacies and clinics for prescriptions and lab tests.
   - Camera: Used for video consultations between patients and doctors, and for uploading profile photos or registration certificates.
   - Microphone: Used for audio/video consultations and voice features like AI symptom descriptions.
   - Files and Storage: Used to upload and store e-prescriptions, lab reports, and medical certificates.
   - Notifications: Used to send reminders for upcoming appointments and important health alerts.

3. How We Use Your Information
   We use the information we collect to:
   - Provide and maintain our Telemedicine Service.
   - Enable video consultations and prescriptions.
   - Facilitate medical appointments and schedule setups.
   - Manage payments and wallet transactions.
   - Provide AI-assisted symptom guidance (MIRA).
   - Contact you with service updates or health reminders

4. Health Information Privacy
   As a healthcare platform, we take the confidentiality of your health data extremely seriously. Your medical records and consultation details are shared only with the authorized healthcare professionals you choose to consult with within the app.

5. Third-Party Services
   We may employ third-party companies and individuals due to the following reasons:
   - Firebase: For authentication, notifications, and app analytics.
   - Google Maps: To facilitate location-based services for pharmacies and labs.
   - Payment Gateways (e.g., Fiuu): To process secure payments for subscriptions and services.
   - LiveKit: To facilitate real-time video and audio consultations.

6. Data Security
   The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your Personal Data.

7. Contact Us
   If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

   Email: support@migrantcare.com.my

   App: MigrantCare